At Skini Club, we strive to provide exceptional service and value to all our members and clients. We understand that circumstances may arise that require cancellation or refund requests. This policy outlines our procedures for different types of services and situations.
Please read this policy carefully before making a purchase or signing up for our services. By using our services, you agree to the terms of this Refund Policy.
1. Satisfaction Guarantee
Skini Club offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality of any service, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Service Quality Issues: Services that do not meet our quality standards
- Billing Errors: Incorrect charges or duplicate billing
- Facility Issues: Significant problems with our facilities that prevented service use
- Health Concerns: Medical conditions that prevent service use (with documentation)
- General Dissatisfaction: If you are unhappy with a service for any reason within the trial period
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 7 days of purchase for membership initiation fees
- 24 hours of a scheduled service (such as personal training) for cancellation
- 30 days of purchase for products or digital content
- Immediately for facility issues that prevent service use
Requests made outside these timeframes will be evaluated on a case-by-case basis.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@skiniclub.com, by phone at +444331032857, or through the "Help" section in your account.
- Provide Order Details: Include your membership ID, the services you're unsatisfied with, and the reason for your dissatisfaction.
- Documentation: If applicable, provide any relevant documentation (such as medical certificates for health-related cancellations).
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Membership Cancellations
5.1 Trial Memberships
If you are within a trial membership period (typically the first 7 days), you may cancel at any time and receive a full refund of any membership fees paid.
5.2 Monthly Memberships
Monthly memberships may be cancelled at any time, but refunds are only issued for the current billing period if:
- The cancellation is made within the first 7 days of the billing cycle
- There are extenuating circumstances (such as relocation, medical issues, etc.)
Otherwise, services will continue until the end of the current billing period, and no further charges will be made.
5.3 Annual Memberships
Annual memberships cancelled within 30 days of purchase will receive a full refund minus any services used (calculated at standard rates).
Annual memberships cancelled after 30 days but before 6 months may receive a partial refund at our discretion, minus services used and an early termination fee.
Annual memberships cancelled after 6 months are generally not eligible for refunds but may be converted to a credit for other services.
5.4 Medical Cancellations
Memberships may be cancelled at any time due to medical reasons with appropriate documentation from a healthcare provider. Refunds or credits will be issued on a pro-rated basis for unused portions of prepaid memberships.
6. Personal Training and Class Policies
6.1 Personal Training Sessions
- Cancellations made 24+ hours in advance receive a full refund or rescheduling option
- Cancellations made less than 24 hours in advance are charged in full unless due to emergency or illness
- No-shows are charged in full with no refund
- Prepaid personal training packages are non-refundable after the first session is used but may be transferable to other services
6.2 Group Classes and Workshops
- Cancellations made 24+ hours in advance receive a full refund or class credit
- Cancellations made less than 24 hours in advance are generally not refundable
- Workshops and special events may have their own cancellation policies, which will be communicated at the time of purchase
7. Product Returns and Refunds
For physical products purchased from Skini Club:
- Unopened, unused items may be returned within 30 days of purchase with original receipt for a full refund
- Opened or used items may be eligible for exchange or store credit at our discretion
- Personalized or custom items are generally non-refundable
- Nutritional supplements and food products cannot be returned once opened for health and safety reasons
8. Digital Content and Online Programs
- Digital content (e-books, videos, online courses) may be refundable within 14 days of purchase if not downloaded or accessed
- Once digital content has been downloaded or accessed, it is generally non-refundable
- Online coaching programs may have a satisfaction guarantee period (typically 14-30 days) during which you can request a refund if not satisfied
9. Payment Processing
Approved refunds will be processed using the original payment method when possible:
- Credit/debit card refunds typically appear within 5-10 business days
- Bank transfers may take 7-14 business days to process
- Alternative refund methods may be offered if the original payment method is no longer available
10. Special Circumstances
We understand that extraordinary circumstances may arise. In cases of:
- Serious illness or injury preventing service use (with documentation)
- Relocation more than 50 miles from our facility
- Significant life events (bereavement, etc.)
We will work with you to find a fair solution, which may include extended freezes, transfers, or partial refunds even outside our standard policy timeframes.
11. Non-Refundable Items
The following are generally non-refundable:
- Administrative fees and processing charges
- Used or partially used services
- Special promotions or discounted offers marked as non-refundable
- Services cancelled after the refund eligibility period
12. Policy Changes and Contact Information
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
If you have questions about this Refund Policy or need to request a refund, please contact us at:
